Frequently Asked Questions
Order
If ordering prescription items, you’ll need to have a prescription specific to the item you’ve selected. (A prescription for eyeglasses cannot be used for contact lenses and vice versa.) Here are a few more specifics for each order type:
Prescription glasses or sunglasses: You’ll need a valid eyeglasses prescription (meaning: it’s not for contacts, it hasn’t expired, and all values are visible) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. Ensure that your doctor includes your PD in your prescription.
o Once you have your valid prescription, you can upload a clear photo, scan or send the measurements by email to prescriptions@opticlasseyewear.com
Contact lenses: If you’re ordering contact lenses, you’ll also need a valid (meaning: it’s not for glasses, it hasn’t expired, and all values are visible) contact lens prescription. We accept either:
o Once you have your valid contact lens prescription, you can upload a clear photo, scan or send the measurements by email to prescriptions@opticlasseyewear.com
If you don’t have your prescription on-hand, you can book for an eye exam via our website.
We process orders quickly, so it would not be possible to make any changes to any product that you have already purchased via the website (this includes eyeglasses, sunglasses, contact lenses or eye vitamins). However if you send us your lens prescription and you need to make any changes, this can only be possible if it is sent in within one hour. After one hour, your lens order must have been processed already and it would not be possible to make any changes. The best way to reach us if you need to make any changes on your prescription is to call us on +2347081579149
Within Lagos and Abuja, your prescription glasses should be ready within 3 working days but in the case of special order prescription lenses it often takes at least 7 working days. Deliveries outside Lagos and Abuja will also take 3-7 working days.
If you are interested in purchasing multiple pairs using different prescriptions (like, one for you and one for your spouse; one pair for distance and one for reading, you get the picture), please place a separate order for each prescription, then check out and make total payment at once after you have placed all the orders you need. You will only be charged one shipping fee if you use the same address when placing the orders.
To purchase Opticlass products in multiples (quantities greater than 10), for wholesaler or partnerships, send an email to contact@opticlasseyewear.com. We’ll be happy to help.
You may have chosen to create an account while placing an order with us (even if you haven’t set a password yet). Within your account, you can view your order history and invoices for previous purchases.
If you checked out as a guest or are logging in for the first time, you can set your password by selecting “Create an account” under “I’m new here” on the sign-in page. You can also retrieve your password by clicking “Forgot password?”.
If you’re still unable to log into your account, chat us or give us a call at +2347081579149, 9:00 a.m.–5:00 p.m. GMT.
Eye Exams and Renewing your prescription
We offer eye exams in various states in Nigeria through partnership with independent Optometrists and eye clinics. Check out your options for booking an eye exam at the locations available on our website. You can be sure of receiving the best services in terms of eye care and customer care. We would be unveiling more locations soonest.
Pricing and services vary. While perusing our locations, click “book an eye exam” to view exact pricing and appointment availability at your selected location eye clinic.
Yes! Our locations offer contact lens exams too.
Placing a new order? The processing time depends on several things: the type of order, whether your order is complete (Do we have your prescription and PD?), and when you place it.
Here’s what you can expect:
• Prescription glasses : 3 – 7business days once prescription and billing info is approved. Special order lenses may take as long as 10 business days.
• Non-prescription eyeglasses and sunglasses: Within 3 business days in Lagos and Abuja. 3 – 7 business days for other states in Nigeria.
• Contact lenses: 3 – 7 business days
• Accessories: 3 – 7 business days
• Eye Vitamins: 3 – 7 business days
Note: Orders shipping outside Nigeria can take longer days to arrive.
Need your order sooner? We also have express shipping available but this will come at an extra shipping cost. If you need your order urgently please call us on +2347081579149.
We currently ship eyeglasses, sunglasses, contact lenses and eye vitamins to all states within Nigeria.
Shipping is free within Lagos and Abuja. However, the shipping cost varies for other states in Nigeria. Please see the price at check-out point.
Returns and exchanges
We have a 30-day, hassle-free return or exchange policy for our eyewear (eyeglasses and sunglasses only). If your glasses gets broken within the first 30 days of receipt, we will set you up for a full refund or an exchange. Please give us a call at +2347081579149 to initiate the process.
(Note: Refunds must be credited to the original payment method.)
If there’s any feedback you want to send our way along with your return, we’re all ears. We <3 improving.
If you’d like to set up a return, give us a call at +2347081579149, 9:00 a.m.–5:00 p.m. G.M.T (Monday – Saturday), or email contact@opticlasseyewear.com so we can get started on the process. We’d love to hear your feedback, too. We accept returns or exchanges at our clinic locations after you have initiated the process by calling us or sending an email.
Eyeglasses: Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your pair, chat us or give us a call at +2347081579149, 9:00 a.m.–5:00 p.m. G.M.T( Monday – Saturday). We’ll help determine the issue and make sure that your prescription is just right!
Contact lenses: If you’re experiencing any irritation or other issues while wearing your contact lenses, remove your lenses immediately and reach out to your eye doctor directly.
If you received your glasses or contact lens prescription at a clinic location booked via our website, please call us at +2347081579149, 9:00 a.m.–5:00 p.m. G.M.T (Monday – Saturday) to schedule a follow-up appointment.
We don’t have a formal repairs program, but here are a few ways we can help:
• We have a 30-day hassle-free return or exchange policy. If your frame gets damaged within 30 days of receipt, we can exchange your glasses for a new pair. Chat us to get started at +2347081579149
• Adjustments are offered at most of our clinic locations. If your frames are loose or uncomfortably fitting, our opticians may be able to help with a quick adjustment. This may come at a minimal fee.
• If you’re looking for replacement screws or nose pads, we’ve got you covered. Email us at contact@opticlasseyewear.com to request new screws or nose pads. This may come at a minimal fee.
FIT
A few rules of thumb:
• Your pupils should be near the center of the lens
• Eyebrows should not be inside the glasses
• When you smile, your cheeks don’t push the frames up
• Frames shouldn’t slide down your nose
Above all, pick what makes you look and feel good! Learn more about finding a good fit from our guide on how to find the right glasses for your face. We also have a team of personal stylists and opticians ready to help you find the perfect pair. Chat us on +2347081579149 to find yours!
All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you. Check out our measurement guide for more information on locating your frame’s measurements
Prescriptions
No worries—we’ve got you covered. Here are some terms you’ll see on both glasses and contacts prescriptions:
OD: This abbreviation stands for “oculus dexter,” which is “right eye” in Latin.
OS: This abbreviation stands for “oculus sinister,” which is “left eye” in Latin.
Sphere (SPH): Sphere indicates how strong your lenses need to be. This will be accompanied by a plus (+) or minus (-), which indicates whether you’re farsighted or nearsighted.
Cylinder (CYL): Cylinder is the correction for astigmatism. Astigmatism (thanks for asking!) means that the shape of your cornea prevents you from seeing with perfect sharpness. If you have a cylinder included on your contact lens prescription, that usually means you wear toric lenses.
ADD: This is used when you require a prescription for both distance and reading in your glasses or contact lenses. It can be shown as an ADD value with a plus (+) sign with a number or, just the number of ADDition. An ADD indicates that you may need progressive or multifocal lenses.
Here are a few additional terms you’ll see on a contact lens prescription:
Base curve (BC): For contact lenses, the base curve helps the lens fit properly. This usually is a number between 8 and 10 that measures the curve of a contact lens.
Diameter (Dia): This is the width across a contact lens in millimeters. Most contact lenses are 13–15 mm wide.
Brand: The part of the prescription that specifies which kind of contacts have been prescribed to you. For contact lenses, we are only able to fulfill the brand of lenses prescribed by your doctor.
Color: Many contacts have a slightly visible tint to help you see them against different surfaces. (It’s common to see blue tint or handling tint listed on your contact lens packaging.) Certain contacts may have a color tint to enhance or change the color of your eyes while you wear them. This has no effect on your vision, but it’s still important to get a prescription by a doctor to make sure they fit your eyes properly.
Want to know more cool stuff about glasses and contact lenses? Check out our comprehensive guide, Eyewear A–Z on our Education blog.
Eyeglass Lenses
Eyeglasses
Polycarbonate lenses
• Thin, light, and impact-resistant plastic lenses
• Scratch-resistant, anti-reflective, and superhydrophobic treatments included
• Block 100% of UVA and UVB rays
• Recommended for customers with rimless frames
1.67 high-index lenses
• Thinner lenses designed for stronger prescriptions
• Scratch-resistant, anti-reflective, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
• Recommended for customers with spherical power of +/- 4.00 or higher
• Available to add to your order at checkout
Blue-light-filtering lenses
• Designed to filter a higher percentage of blue light and protect your eyes from digital eye strain and fatigue
• Block 100% of UVA and UVB rays
• Scratch-resistant, anti-reflective, and superhydrophobic treatments included
• Available to add to your order at checkout
• Available in polycarbonate or 1.67 high-index material—whatever suits your prescription
Light-responsive lenses
• Transition from clear to a darker tint when exposed to UV rays, rain or shine
• Available in polycarbonate or 1.67 high-index material—whatever suits your prescription
• Block 100% of UVA and UVB rays
• Scratch-resistant, anti-reflective, and superhydrophobic treatments included
• Available to add to your order at checkout
Yes, we do. If you have your valid prescription written by a doctor please send us an email at prescriptions@opticlasseyewear.com
You can also book for an eye exam if you need to renew your lens prescription for your progressive or bifocal lenses.
For progressive lenses we require that you visit any of our locations to get your frames marked and your pupillary distance (PD) measured by an Optometrist.
Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. Neat.
If you have any additional questions about progressives, we’re happy to help!
Yes, we offer photochromic lenses and you can get this lens type with your single vision or progressive prescription . These lenses transition from clear to a darker tint when exposed to UV rays (rain or shine).
With our anti-fog lens spray and microfiber lens cloth! This will keep your lenses clear and smudge-free. Check it out on our accessories here.
For day-to-day cleaning of light smudges, a few swipes of the lens cloth included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat. Check it out on our accessories products list.
Yes, we have anti-blue light glasses on our product list and these glasses block harmful blue light from entering your eyes and protect your eyes from digital eye strain and fatigue. You can also purchase any frame of your choice and then add anti-blue light lenses to your order during checkout or while ordering your lens prescription.
If you’re planning on wearing your glasses both indoors and outdoors, we’d recommend you make your lenses both anti-blue light and photochromic too.
We do! Check out our kids’ selection of frames designed specifically with younger glasses-wearers in mind. When you’re ready to place an order, you can also add anti-blue light protection or add valid lens prescription. Our kids’ frames come with a detachable rope and is very flexible and resistant to breakage.
Contact lenses
Yes! We have contact lenses that accommodate a range of prescriptions. You can get them either in colorless or colored contact lenses and also get them in your prescription. We also have the options for daily disposable contact lenses or monthly contact lenses. Check out our contact lens offerings on our products list.
If you currently wear contact lenses—or have worn them in the past—you can book an exam with a contact lens fitting at any of our locations with eye exams available.
To place a new order, you’ll need either:
• A picture of your official contact lens prescription, or
• Your prescription values
Once we have this, we’ll get everything rolling in no time. After we receive all necessary prescription and billing information, you can expect to receive your contact lenses in 3–7 business days! You can reach us on +2347081579149
If you’re experiencing any irritation or other issues while wearing your contact lenses, remove your lenses and reach out to your eye doctor directly.
If you received your contact lens prescription at one of our locations, call us at +2347081579149, 9 a.m.–5 p.m. G.M.T (Monday – Saturday) to schedule a follow-up appointment.
Contact us
Of course! We’re here to help from 9 a.m. to 5 p.m. G.M.T (Monday – Saturday) Here’s how to get in touch:
Text us: +2347081579149
Email us: contact@opticlasseyewear.com